Refund policy

Returns and Exchanges

Customers may return unworn merchandise within 7 days of delivery to exchange it for a different size (even exchange). Please call the office at 1-866-802-RUBY and press 1 for Retail to request a return form. Only orders acommpanied by the form will be considered.

We are always updating & finding ways to make our sites easier for you to navigate, search through, & order. Saying that, we recently added a color chart, as well as a sizing chart for customers to view, when ordering, to help prevent any hiccups with sizing, exchanges, returns, etc. We hope you will utilize the tools we have place there for you, in order for us to eliminate any returns/exchanging, so that we can get your order to you the FIRST time around!

Suggested Wash Instructions.

Suggested wash instructions (for best results): wash inside out on cold setting, hang or tumble dry on low setting.

Shipping.

Your special order will ship as soon as possible. We ask that you give us 10 business days. We know you are bursting at the seams to get your box of rubbish so we will do our best to get it out to you as fast as possible. This may be same day or within the 10 business day time frame unless otherwise noted.

Shoulder Tags.

All of our products include a shoulder tag, with our logo, either on the right shoulder, or center, that is approximately 3" across, and very subtle. This is how you know you're getting an authentic piece of "Ruby's Rubbish."

Wholesale.

Do we wholesale? Absolutely, my friend! If you haven't already, please fill out the Wholesale form at the top of our page. Once recieved and approved, you will recieve an access code to our WHOLESALE ORDER page (found above); where you can download our complete catalog and wholesalge guide, or place an order.